Clear, Documented Communication
Most issues on a residential build are caused by missed or undocumented conversations. Keeping communication in shared, documented channels means everyone stays on the same page.
What this looks like in practice
- Important decisions confirmed in writing as well as in person.
- Issues raised early, not after they have caused a delay.
- Costs and programme implications discussed before work happens.
This does not stop normal day-to-day chats on site. It simply means anything that affects scope, cost or timing is captured somewhere both sides can refer back to.