My Build My Way

Privacy Policy

How My Build My Way collects, uses, stores and protects personal data when you use our website, request an introduction to a builder or contact our team.

Last updated: May 2026.

1. Introduction

My Build My Way is committed to protecting the privacy of visitors to this website and people who get in touch with us. This policy explains what personal data we collect, why we collect it, how we use it and the rights you have over your data.

In this policy, "we", "us" and "our" refer to My Build My Way (see Section 9 for our company details).

2. The data we collect

Depending on how you interact with us, we may collect the following:

  • Contact details — your name, email address, phone number and postcode when you submit an enquiry or request an introduction to a builder.
  • Project details — the information you give us about the works you are planning, including drawings, specifications and budget where you choose to share them.
  • Correspondence — the content of emails, calls and messages between you and our team.
  • Website usage data — information collected via cookies and analytics tools, such as your IP address, browser, pages viewed and how you arrived at the site.

3. How we use your data

We use your personal data to:

  • Respond to your enquiry and arrange an introduction to a suitable residential builder.
  • Share relevant project details with the builder we introduce you to, so they can prepare a quote.
  • Stay in contact during the quote stage and, where you ask us to, during the build itself.
  • Improve our website and services through aggregated, anonymous analytics.
  • Meet our legal and regulatory obligations.

The legal bases we rely on are: your consent, the steps needed to enter into or perform a service for you, our legitimate interests in running our business, and compliance with legal obligations.

4. Sharing your data

We only share your personal data where it is necessary, including with:

  • Builders we introduce you to, so they can contact you and prepare a quote.
  • Service providers who help us run our website, email and CRM systems, under appropriate data-handling agreements.
  • Professional advisers such as our accountants, insurers and lawyers where reasonably required.
  • Regulators or law enforcement where we are legally required to do so.

We do not sell your personal data.

5. How long we keep your data

We keep enquiry data for as long as is reasonably necessary to support your project and to meet our legal obligations. Typically this is for the duration of the build plus a sensible retention period for record-keeping. After this, we will either delete or anonymise the data.

6. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Have inaccurate data corrected.
  • Have your data deleted in certain circumstances.
  • Restrict or object to certain processing.
  • Receive your data in a portable format.
  • Withdraw consent at any time, where consent is the basis for processing.
  • Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us using the details in Section 9.

7. Cookies

Our website uses cookies for essential site functions, analytics and (where you consent) marketing. For more detail on the specific cookies we use and how to manage them, see our Cookie Policy.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the "last updated" date refreshed at the top.

9. Contact us

You can contact us about this policy or any data protection question:

My Build My Way is registered in England and Wales under company number 11581499.

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